Shipping policy
Processing Time:
Orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery time is 5–7 business days.
- Expedited Shipping: Estimated delivery time is 2–3 business days.
- International Shipping: Delivery time varies by country, but generally between 7–21 business days.
Note: Delivery delays can occasionally occur due to factors outside of our control.
Shipment to P.O. Boxes or APO/FPO Addresses:
We ship to P.O. Boxes and APO/FPO addresses. However, please be aware that shipping to these addresses may take longer than standard shipments.
International Shipping:
We offer international shipping to many countries. Please note that international shipments may be subject to customs fees, taxes, and import duties which are the responsibility of the recipient. The customs policies of each country vary, and it is advisable to contact your local customs office for more information before ordering.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your order online.
Damaged Items:
If you receive a damaged item, please contact us immediately at stoneluxe1707@gmail.com. We will assist you in resolving the issue and may offer a replacement or refund, depending on the situation.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. However, if your package has been confirmed as delivered by the carrier but you have not received it, please contact the carrier or us immediately so we can assist you in resolving the issue.